{"xsrfToken":"9b5b3e46d96e9d254a7eff8034b3dc6243d772bb_lout","branding":{"id":"3","key":"glt","name":"Grality","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4e9e2f","headerLinkHoverBGColor":"#4e9e2f","headerBadgeColor":"#4e9e2f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/55f2cc92-260f-4940-b984-ca9e8ba2c2ec/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDE4MDAyNS0zNWVkLTQzN2MtODEzMy1hMWUzMDEyMWY1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1ZjJjYzkyLTI2MGYtNDk0MC1iOTg0LWNhOWU4YmEyYzJlYyI6WyJyZWFkIl19LCJleHAiOjE3NzEwMjAzODcsIm5iZiI6MTc3MTAxOTc4N30.AEnKjZppslN-hpRB_qOP_JmepbFPZ2uBCuDT5vZOg10&client=1d180025-35ed-437c-8133-a1e30121f533&mode=fit","logoId":"55f2cc92-260f-4940-b984-ca9e8ba2c2ec","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur le support des utilisateurs Grality \uD83D\uDE03","sharedPortalName":"Grality User support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenue sur le support des utilisateurs Grality \uD83D\uDE03","sharedPortalName":"Grality User support","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue au support utilisateurs Grality","sharedPortalName":"Support Utilisateurs","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#68bd46","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/590dbfeb-16a7-462a-83d9-1e0d6ada3892/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDE4MDAyNS0zNWVkLTQzN2MtODEzMy1hMWUzMDEyMWY1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5MGRiZmViLTE2YTctNDYyYS04M2Q5LTFlMGQ2YWRhMzg5MiI6WyJyZWFkIl19LCJleHAiOjE3NzEwMjAzODcsIm5iZiI6MTc3MTAxOTc4N30.HiWdmG61OND_neYZvVJ9a00HCNhgEGhcDiIucDqHxI8&client=1d180025-35ed-437c-8133-a1e30121f533&height=300&mode=fit","bannerMediaApiFileId":"590dbfeb-16a7-462a-83d9-1e0d6ada3892","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"glt","projectId":10002,"serviceDeskId":3,"name":"Grality","description":"<p>Welcome! You can raise a request for Grality using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"55","name":"Ajouter une essence (genre/espece/cultivar)","descriptionHtml":"<p>Merci d'indiquer clairement le Genre / espèce / 'cultivar' que vous n'avez pas trouvé. Après une petite recherche bibliographique, nos botanistes l'ajouteront à la base de données Grality.</p>","callToAction":"Ajouter une essence (genre/espece/cultivar)","introHtml":"<p>Notre équipe de botanistes fera une recherche et ajoutera cette essence dans la base Grality</p>","icon":10689,"iconUrl":"https://grality.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10689","groups":[11],"key":""},{"id":"36","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://grality.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"38","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://grality.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"56","name":"Support Technique","descriptionHtml":"","callToAction":"Support Technique","introHtml":"<p>Communiquez-nous votre problème, nos équipes s'efforceront de vous aider rapidement.</p>","icon":10472,"iconUrl":"https://grality.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[11],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://grality.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[56,55,36,38]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"39d83ba2-3e99-3128-8c70-e0a2c0f7f81e","appLinkName":"System Confluence","appLinkUrl":"https://grality.atlassian.net/wiki","spaceKey":"GRALITY","spaceName":"Grality","spaceUrl":"https://grality.atlassian.net/wiki/spaces/GRALITY","isServer":false},"labels":[],"projectKey":"GRL","serviceDeskId":3,"kbLinkDomainURLs":["https://grality.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GRL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDE4MDAyNS0zNWVkLTQzN2MtODEzMy1hMWUzMDEyMWY1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwMjA5ODcsIm5iZiI6MTc3MTAxOTc4NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.dLU6grQHehHqVEsMfDewq12w3KIqdMs-cwCljESN-80","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"1d180025-35ed-437c-8133-a1e30121f533","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"86097878-1cfc-48db-af57-b5e70641a3e9","name":"Premiers pas avec Grality","description":"Pour bien démarrer : créer un nouveau projet, configurer les champs, définir le périmètre...","categoryUrl":"https://grality.atlassian.net/servicedesk/customer/portal/3/topic/86097878-1cfc-48db-af57-b5e70641a3e9","lastUpdated":"1761149679855","createdAt":"1653318918209"},{"id":"409c1971-6801-4663-8865-83ea7a280095","name":"Inventaire : comment constituer mon projet vite et bien ?","description":"Partant de zéro, Grality vous aide à créer votre inventaire vite et bien. Ou à importer une base de données existante. ","categoryUrl":"https://grality.atlassian.net/servicedesk/customer/portal/3/topic/409c1971-6801-4663-8865-83ea7a280095","lastUpdated":"1763549843244","createdAt":"1660144902830"},{"id":"86301935-95bf-43f0-a346-40c28a1a371a","name":"Entretien : comment piloter les cycles de gestion & charge de travail ?","description":"Grality vous aide à y voir clair et à gérer au mieux ce qui mobilise des budgets/effectifs importants. ","categoryUrl":"https://grality.atlassian.net/servicedesk/customer/portal/3/topic/86301935-95bf-43f0-a346-40c28a1a371a","lastUpdated":"1768852345173","createdAt":"1660144954673"},{"id":"079a3db9-9d3b-4c94-a2ad-aff4d5ebd2c8","name":"Analyser mon projet (performance eco, risques)","description":"Evaluer la \"performance\" environnementale, \nEvaluer les risques, les pathologies, la biodiversité ...","categoryUrl":"https://grality.atlassian.net/servicedesk/customer/portal/3/topic/079a3db9-9d3b-4c94-a2ad-aff4d5ebd2c8","lastUpdated":"1768565262738","createdAt":"1660145025195"},{"id":"34f92e6d-1e33-4e0a-b751-76400f6374a7","name":"Pour aller plus loin (fonctions avancées)","description":"Partage du projet, gestion des habilitations, exports et imports vers un SIG ...","categoryUrl":"https://grality.atlassian.net/servicedesk/customer/portal/3/topic/34f92e6d-1e33-4e0a-b751-76400f6374a7","lastUpdated":"1768852345188","createdAt":"1655800068205"},{"id":"d49eaeca-601b-40ce-971d-bbca9d09928e","name":"Importer mes données d'inventarie (XLS, QGIS...)","description":"Si vous disposez d'un inventaire, comment faire pour l'importer dans Grality ?","categoryUrl":"https://grality.atlassian.net/servicedesk/customer/portal/3/topic/d49eaeca-601b-40ce-971d-bbca9d09928e","lastUpdated":"1731678819653","createdAt":"1653318965585"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=grality","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9b5b3e46d96e9d254a7eff8034b3dc6243d772bb_lout","baseUrl":"https://grality.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://grality.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1d180025-35ed-437c-8133-a1e30121f533","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0721e9ac7ca140daa2f50e635a434058","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://grality.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}